Shipping & Returns
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Getting Your Order To You
Shipping Information
Orders are usually dispatched within 5 business days of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
We're Here to Help!
Returns & Refunds
If you’re not 100% satisfied with one of your Willow Grace Candle Co. products, we would love to help make that right! Please contact us within 14 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request.
If you’re experiencing an issue with a Willow Grace product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that we can determine how to best lend a helping hand.
NOTE: We are unable to cover any return shipping fees. Discontinued items, limited edition/seasonal, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging and in sellable condition. If your return is accepted, we’ll send you instructions on how and where to send your package.