Privacy Policy

Effective Date: 07/01/2025

Last Updated: 07/22/2025

Willow Grace Candle Co.  (“we”, “us”, “our”), located at 6301 Tower Lane Unit 1, Sarasota, FL 34240, operates www.wgcandleco.com (the “Site”). We are committed to protecting your privacy in accordance with all applicable laws.

1. Information We Collect

a) Personal Information You Provide

• Contact & Order Info: When you place an order, contact us, or subscribe to emails/newsletters, we collect your name, email address, billing/shipping address, phone number, payment card details.

• Communications: If you reach out via email, chat, or phone, we store your correspondence.

• Account Data (if applicable): Username and password.

b) Automatically Collected Data

• Usage Data: We use cookies and similar technologies to collect your IP address, browser type, device information, referring URL, pages visited, and time stamps.

• Analytics: We may use third-party tools (e.g., Google Analytics) to analyze Site performance and improve functionality.

c) Third‑Party Sources
We may receive information from social media platforms if you log in via those channels, and from payment processors (e.g., Stripe, PayPal) to process transactions.

2. How We Use Your Information

We use your data to:

1. Process and fulfill your orders;

2. Communicate about your order status, questions, promotions, or updates;

3. Improve our website and customer experience;

4. Perform analytics and marketing;

5. Comply with legal requirements and protect our rights.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may disclose your data to:

• Service Providers: Shipping carriers, payment processors, email platforms;

• Legal and Compliance: When required by law, subpoena, court order;

• Business Transactions: If we reorganize or sell our assets, your data may be transferred subject to this policy.

4. Cookies & Tracking Technologies

We use cookies and web beacons to:

• Maintain session state (e.g., shopping cart);

• Track performance and analytics;

• Provide a secure user experience.

You can disable cookies via your browser settings, though this may affect Site functionality.

5. Your Rights

Depending on your location you may have rights to:

• Access, correct, or delete your personal data;

• Restrict or object to processing;

• Withdraw consent;

• Port your data;

• Lodge a complaint with a supervisory authority (e.g., Florida Attorney General or FTC).

To exercise your rights, please contact us at the address below.

6. Children’s Privacy

Our Site is not directed to individuals under 16. We do not knowingly collect data from minors. If notified, we will promptly delete any such information.

7. Data Security & Retention

We implement industry-standard security to protect your information. We retain data only as long as necessary to fulfill purposes and legal obligations or until you request deletion.

8. International Transfers

We operate in the U.S.; your data is processed and stored within the U.S. If we transfer data internationally, we’ll ensure adequate safeguards are in place.

9. Third‑Party Links

The Site may link to external sites (e.g., Instagram, Facebook). We have no control over their privacy practices—please review their privacy policies directly.

10. Policy Updates

We may update this policy periodically. We will post any changes here and update the “Last Updated” date. It is your responsibility to check this page for updates.

11. Contact Us

Willow Grace Candle Co LLC
6301 Tower Lane Unit 1, Sarasota, FL 34240
Email: info@wgcandleco.com